Frequently Asked Questions (FAQs)

1. How long will it take to receive my order?

Lead times vary from 2 to 8 weeks, depending on the product and our current workload. Please refer to our front page for the most up-to-date lead times.
2. Do you ship internationally?

Yes, we ship worldwide. However, please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
3. Can I customize my order?

Absolutely! We offer customization options for many of our products. Please contact us directly to discuss your specific requirements.

4. How can I track my order?

Once your order has been dispatched, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment.
5. Do you offer expedited shipping?

Yes, we offer express shipping for an additional fee. Please select this option at checkout if you require faster delivery.
6. Are your products made from genuine leather?

Yes, all our products are crafted from high-quality genuine leather sourced from reputable suppliers.
7. How can I contact customer support?

You can reach our customer support team via email at basichandstitch@gmail.com or through the contact form on our website. We strive to respond to all inquiries within 24 hours.